A PS5 error code tells you which part of the GTA 6 download failed: CE-107928-7 means the download stopped, CE-106487-6 and CE-107891-6 mean it failed to download or install, NW and WS codes mean the console couldn’t reach PlayStation Network, and CE-107520-5 means you need a system update first. The first letters give a rough idea, but Sony’s fix differs for each code, so look yours up in the tables below. Every meaning and fix here comes from that code’s page on PlayStation Support.
If your download has stopped without showing any code, start with our fixes for a GTA 6 preload that won’t start or is stuck instead. This page is for when the PS5 shows an error code.
Before you look up the code
- Write down the whole code. PS5 codes look like CE-106487-6: two letters, six digits and a final digit. Codes that differ by one number can mean different things.
- Check PlayStation Network. Several of the codes below are connection errors, and Sony’s first step for each is the PlayStation status page. Our server status page links it. If there is an alert, wait for it to clear.
- Check your space. Confirmed Sony’s GTA VI support page says to have 212 GB available, and Rockstar says the preload needs up to 212 GB depending on your device. Our GTA 6 file size guide breaks that down.
Analysis The first two letters help you guess what kind of problem it is before you look it up: on the codes below, CE codes are about the console, the game data or the download itself, NW codes are network errors, and WS codes are PlayStation Network server errors. Sony doesn’t publish this as a rule, so always go by the code’s own page.
Download and install errors
Confirmed These are the codes PlayStation Support links to downloading or installing a game.
| Code | What Sony says it means | Sony’s fix, in order |
|---|---|---|
| CE-107928-7 | An error stopped the game from downloading | Delete the game, download it again and keep the console on until it finishes; test your connection; reset network settings if needed; turn the modem and router off for 5 minutes |
| CE-106487-6 | A problem downloading and installing the content | Update the system software; restore licences; delete the download from the control center and try again; rebuild the database in Safe Mode |
| CE-107891-6 | Content isn’t installing properly | Delete the game from Settings > Storage, then reinstall it |
| CE-100095-5 | A problem starting the application | Delete the game, reinstall it and keep the console on while it installs |
CE-107928-7: the download stopped
Sony’s fix is to delete GTA 6 and download it again: on the home screen, highlight the game, press the options button and select Delete. Then start the download again from your Game Library and don’t turn the console off while it downloads.
If it stops again, Sony points to your connection: run Settings > Network > Connection Status > Test Internet Connection, check and reset your network settings if needed, and turn the modem and router off for 5 minutes before turning them back on.
CE-106487-6: download and install failed
Sony lists four steps. Try them one at a time and retry the download after each:
- Update the system software: Settings > System > System Software > System Software Updates and Settings.
- Restore licences: Settings > Users and Accounts > Other > Restore Licenses > Restore.
- Press the PS button to open the control center, highlight the GTA 6 download, press the options button and select Delete. Then download it again.
- Start the PS5 in Safe Mode and select Clear Cache and Rebuild Database > Rebuild Database. The Safe Mode steps are in our stuck preload guide.
If none of these work, Sony says to try again later.
CE-107891-6: not installing properly
Sony says to remove the content causing the problem and reinstall it. Go to Settings > Storage, select the drive GTA 6 is on (the console’s own storage or an M.2 drive), delete GTA 6 and download it again. If it still fails, Sony says to try again later.
CE-100095-5: the game won’t start
Sony describes this as a problem starting the application, so you see it when you open the game rather than while it downloads. Sony’s fix is the same reinstall: highlight GTA 6, press the options button, select Delete, reinstall it and keep the console powered on while it installs.
Analysis Before November 19, GTA 6 can’t be started anyway: a preload only unlocks at release time in your country. An error that appears when you select the game before then isn’t necessarily this code’s problem, so wait for unlock time before you delete 212 GB.
Errors when the game data is read or updated
Confirmed These two codes are about reading or updating the game or system data. They are more likely after launch, when a patch is installing, than during the preload.
| Code | What Sony says it means | Sony’s fix, in order |
|---|---|---|
| CE-107857-8 | An error while loading or updating the application | Restart the console; update the system software and the game; if it keeps happening, delete and reinstall the game; rebuild the database |
| CE-108262-9 | An error while reading the system software or application data | Update the system software; delete and reinstall the game; rebuild the database; as a last resort, reset the console |
For CE-108262-9, Sony’s last step is Settings > System > System Software > Reset Options > Reset Your Console, and it warns that a reset erases everything saved on the console’s storage. Analysis Back up your saves first, and only reset after every other step has failed, because you will have to download GTA 6 again afterwards.
System software error
| Code | What Sony says it means | Sony’s fix |
|---|---|---|
| CE-107520-5 | You need the latest system software | Connect to the internet and update; if the update fails, restart the router and the console and try again |
Confirmed If the update keeps failing over the internet, Sony says you can download the PS5 system software to a USB drive on a computer and install it from there. Sony’s GTA VI support page also suggests turning on Download Update Files Automatically and Install Update Files Automatically under Settings > System > System Software > System Software Update and Settings, so the console stays up to date before launch.
Connection and server errors
Confirmed These codes mean the PS5 couldn’t reach PlayStation’s servers. Sony’s pages give almost the same steps for all of them, so they share one list below.
| Code | What Sony says it means |
|---|---|
| NW-102216-2 | An error occurred while connecting to PlayStation |
| WS-116420-4 | Unable to connect to the server (PlayStation Network) |
| CE-105799-1 | Unable to connect to the server |
| CE-113212-0 | Unable to connect to the server |
| WS-116449-5 | The service may be under maintenance |
Sony’s steps for these codes:
- Check the PlayStation status page for an outage or maintenance. For WS-116449-5 especially, Sony says the service may simply be under maintenance, so this comes first.
- Restart the PS5 and connect with a wired (LAN) cable if you can. On Wi-Fi, move the console closer to the router and remove anything between them.
- Turn off the router and modem for at least 5 minutes, then turn them back on.
- Update your router’s firmware. Sony says to ask the router’s maker how.
- Open the ports PlayStation uses, if you can: TCP 80, 443, 3478, 3479 and 3480, and UDP 3478, 3479 and 49152 to 65535. Sony says to ask your internet provider for help with this.
- For CE-105799-1, CE-113212-0 and WS-116420-4, Sony also suggests setting a static IP address in the network settings and temporarily changing the DNS to a free public DNS service.
If none of this works, Sony says the line is probably busy for a while: wait and try again later. Analysis That is most likely when the preload opens on November 10 and on launch night, when the most players download at once.
If the code isn’t listed here
Search for it on PlayStation Support’s error code pages: type the full code and Sony shows its own fix. Confirmed Sony’s GTA VI page says PlayStation Support handles game download, install and code problems on PS5, and Rockstar Support handles gameplay issues, patches and bugs. When you contact either, have the code, what you were doing and when it happened ready.
Common questions
Will deleting GTA 6 cancel my preorder?
Not announced Sony’s error pages don’t say this directly. Its GTA VI page treats deleting a stuck download as a normal step and has you start it again from your Game Library, where the preorder stays. If you are thinking of cancelling anyway, see how to cancel a GTA 6 preorder on PS5: Sony counts preloading as downloading for refunds.
Does rebuilding the database delete my games?
Confirmed Sony describes Clear Cache and Rebuild Database as creating a new database of all content on the console. It is a different option from resetting the console, which does erase everything. Pick only Rebuild Database in Safe Mode.
Will a slow connection cause these errors?
Analysis An unstable connection can, and Sony’s fix for CE-107928-7 includes a connection test. A connection that is merely slow usually just takes longer. For ways to make it faster, see how to speed up the GTA 6 download.
Related pages
- GTA 6 preload not downloading or stuck: every fix for PS5 and Xbox
How to preload and download GTA 6
GTA 6 file size: how big is the download?
Is GTA 6 down? Server status
Sources
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